Privacy Policy

At Canrd, we respect your privacy and are committed to handling your Personal Information with care, transparency, and responsibility.

This Privacy Policy explains how Canrd Technology Co., Ltd. ("Canrd", "we", "our", or "us") collects, uses, stores, and protects information when you visit our website at www.canrud.com (the "Website") or interact with us in connection with our products and services.

We serve universities, research institutes, laboratories, manufacturers, and enterprise R&D centers worldwide. This policy reflects our commitment to maintaining your trust while delivering the high level of service our customers expect.

By using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Website.

Canrd Technology Co., Ltd. is the data controller responsible for the information you provide through this Website.

We are a global supplier of battery materials, electrolytes, electrolyte additives, research chemicals, laboratory materials, and advanced materials. Our Website supports product browsing, requests for quotation (RFQ), document downloads, and technical support inquiries for professional and institutional customers worldwide.

For all privacy-related questions or requests, you may contact us using the details provided in the Contact Us section at the end of this policy.

This Privacy Policy applies to all information collected through the Canrd Website and through your direct communications with us.

This policy covers:

• Personal Information you provide when creating an account or logging in

• Information submitted through our Request for Quotation (RFQ) form

• Contact inquiries sent to our team via email

• Information collected automatically through Cookies and Google Analytics

• Records generated when you download a Datasheet or Safety Data Sheet (SDS)

This policy does not apply to third-party websites linked from our Website. We encourage you to review the privacy policies of any external sites you visit.

We only collect information that is necessary for the operation of our Website and the delivery of our services. We do not collect unnecessary data and do not sell Personal Information to third parties.

4.1 Information You Provide Directly

When you register an account, submit an RFQ, or contact us, we may collect:

• Name and professional title

• Business email address

• Organization or institution name

• Country and region

• Phone number (if provided)

• Product inquiry details and technical requirements

• Any additional information you voluntarily include in your message or RFQ

4.2 Information Collected Automatically

When you browse our Website, we automatically collect certain technical information through Cookies and Google Analytics, including:

• IP address and approximate geographic location

• Browser type and version

• Operating system

• Pages visited and time spent on each page

• Referring URL

• Date and time of access

This information is collected in aggregate and is primarily used to understand how our Website is used and to improve the user experience. Please refer to Section 6 for more details on Cookies and Google Analytics.

4.3 Information Not Collected

We want to be transparent about what we do not collect. Canrud does not collect:

• Payment card details or banking information (we do not process online payments)

• Government-issued ID numbers

• Biometric data

• Social media account information

We use the information we collect solely to operate our Website, respond to your inquiries, and improve our services. We do not use your information for purposes unrelated to your interaction with Canrd.

Specifically, we use your information to:

• Create and manage your account on our Website

• Process and respond to your Request for Quotation (RFQ)

• Provide technical support and respond to product inquiries

• Deliver documents you request, such as Datasheets and Safety Data Sheets (SDS)

• Communicate with you regarding your account or inquiry

• Analyze Website usage and improve Website performance and content

• Comply with applicable legal and regulatory requirements

We process your information on the following legal bases: performance of a contract or pre-contractual steps (for RFQ and account-related processing), legitimate business interests (for Website analytics and service improvement), and compliance with legal obligations.

Our Website uses Cookies and Google Analytics to understand how visitors interact with our content and to improve your browsing experience.

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us recognize returning visitors and understand how the Website is being used.

6.2 How We Use Cookies

We use the following types of Cookies:

• Essential Cookies --- necessary for core Website functions such as account login and session management

• Analytics Cookies --- used via Google Analytics to collect aggregated data on Website traffic and user behavior

We do not use advertising cookies, tracking pixels, or cookies from third-party advertising networks.

6.3 Google Analytics

Our Website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about your use of the Website (such as pages visited, time spent, and traffic sources) using Cookies and similar technologies. This data is processed in aggregated, anonymized form and is used solely to improve our Website.

Google Analytics data is processed in accordance with Google's own privacy practices. For more information, visit: https://policies.google.com/privacy

6.4 Managing Cookies

You can control or disable Cookies through your browser settings at any time. Please note that disabling certain Cookies may affect the functionality of our Website, including account login and session features. Instructions for managing Cookies in common browsers are available in your browser's help documentation.

We do not sell, rent, or trade your Personal Information. We share information only when strictly necessary and only with trusted parties.

We may share your information in the following limited circumstances:

• Service providers --- third-party vendors who support our Website infrastructure, cloud hosting (including Alibaba Cloud CDN), or IT operations, subject to confidentiality obligations

• Legal requirements --- when required to do so by applicable law, regulation, court order, or government authority

• Business transfers --- in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections

In all cases, we require that any third parties with whom we share information maintain appropriate security and data protection standards consistent with this Privacy Policy.

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, disclosure, alteration, or loss.

Our security practices include:

• Encrypted data transmission using HTTPS/TLS protocols across our Website

• Access controls limiting internal access to Personal Information to authorized personnel only

• Secure server infrastructure with monitoring and intrusion detection

• Regular review of our data handling and security practices

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to use a strong password for your account and to keep your login credentials confidential.

We retain your Personal Information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Our general retention approach is as follows:

• Account information --- retained for as long as your account remains active, and for a reasonable period thereafter to enable account recovery or respond to post-account inquiries

• RFQ and inquiry records --- retained for the duration necessary to complete the business transaction and for a period afterward consistent with applicable legal or commercial requirements

• Google Analytics data --- retained in accordance with the retention settings configured in our Google Analytics account

• Legal and compliance records --- retained for the period required by applicable law

When Personal Information is no longer required, we securely delete or anonymize it in accordance with our internal data management procedures.

Canrud is headquartered in China and operates globally. When you use our Website, your information may be transferred to and processed in countries outside your own.

As an international B2B supplier, we serve customers across multiple regions. Personal Information you provide through the Website is stored and processed on servers located in China and may be processed by service providers in other jurisdictions. We take appropriate steps to ensure that any such transfers are carried out in accordance with applicable data protection laws and that adequate safeguards are in place to protect your information.

By using our Website, you acknowledge that your information may be transferred internationally in accordance with this Privacy Policy.

Depending on your location, you may have certain rights regarding the Personal Information we hold about you. We are committed to honoring those rights in a timely and transparent manner.

Your rights may include:

• Access --- the right to request a copy of the Personal Information we hold about you

• Correction --- the right to request that we correct inaccurate or incomplete information

• Deletion --- the right to request that we delete your Personal Information, subject to applicable legal obligations

• Objection --- the right to object to certain processing activities

• Portability --- the right to receive your Personal Information in a structured, machine-readable format

• Withdrawal of consent --- where processing is based on your consent, the right to withdraw it at any time

To exercise any of these rights, please contact us at contact@canrd.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

You have control over the information associated with your Canrd account and can update or close your account at any time.

If you have registered an account on our Website, you may:

• Log in to review and update your account information at any time

• Contact us to request corrections to your account details

• Request closure of your account by contacting us at contact@canrd.com

When an account is closed, we will retain only the minimum information necessary to comply with legal obligations or to resolve outstanding matters, after which your Personal Information will be deleted or anonymized.

We communicate with you only in connection with your active inquiries, orders, or account activity. We do not send unsolicited marketing emails or newsletters.

Any email communications from Canrd will relate directly to:

• Responses to your RFQ submissions

• Replies to your technical support or product inquiries

• Account-related notifications (such as account creation confirmations)

• Updates related to an ongoing business transaction

We do not operate a newsletter program. If you receive a communication from us that you believe was sent in error, please contact us at contact@canrd.com.

Our Website may contain links to external websites operated by third parties. This Privacy Policy does not apply to those websites.

When you follow a link from our Website to an external site, you will be subject to that site's own privacy policy and practices. We have no control over and accept no responsibility for the content or privacy practices of third-party websites. We encourage you to review the privacy policy of any website you visit.

Our Website is intended for professional and institutional users and is not directed at children under the age of 16.

We do not knowingly collect Personal Information from children under the age of 16. If we become aware that we have inadvertently collected information from a child, we will promptly delete it. If you believe we have collected information from a minor, please contact us at contact@canrd.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements.

When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Website following any updates constitutes your acknowledgment of the revised Privacy Policy.

For significant changes, we may also provide more prominent notice through the Website or by direct communication where appropriate.